Legal

Privacy Policy

Last updated: January 2025

1. What We Collect

KiteMail collects only the information necessary to operate the Service:

  • Beloved's details: First name, nickname, and date of birth (DD/MM) — used to make the kite searchable.
  • Message content: The text of your kite.
  • Security questions and answers: Stored securely to verify the recipient.
  • Sender's date of birth: Stored hidden, used only as a search filter. Never shown to the recipient.
  • Sender's name/nickname: Optional, shown only if you choose not to be anonymous.
  • Sender's email: Optional, used only to send your Ticket ID. Never shared or used for marketing.

2. What We Do NOT Collect

  • We do not require account registration
  • We do not collect IP addresses for identification purposes
  • We do not use cookies for tracking
  • We do not sell any data to third parties
  • We do not run advertisements

3. How Data Is Stored

All data is stored securely in a Supabase database with row-level security. Security question answers are stored in normalized (lowercased, trimmed) form — not in plaintext exactly as typed, which adds a layer of abstraction.

4. Data Retention

Kites are stored indefinitely unless manually removed by our team for policy violations. We may introduce optional expiry features in the future, which will be communicated clearly.

5. Third-Party Services

We use the following third-party services to operate KiteMail:

  • Supabase — database hosting (supabase.com)
  • Vercel — application hosting (vercel.com)
  • SMTP provider — optional email delivery for Ticket IDs

Each of these services has their own privacy policies. We share only the minimum data required for operation.

6. Your Rights

If you wish to have a kite you sent removed, contact us at privacy@kitemail.app with your Kite ID. We will process removal requests within 7 business days.

7. Children's Privacy

KiteMail is not intended for users under the age of 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

Privacy questions: privacy@kitemail.app